Privacy Policy

1. Introduction

At UrCare, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, use our services, or purchase our products. By providing your information, you consent to the practices described in this policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us, including but not limited to:

• Contact Details: Full name, phone number (WhatsApp), email address, and delivery address.
• Health Data: Information you provide through our Root Cause Analysis form, such as diabetes type, symptoms, and lifestyle habits.
• Payment Information: Transaction details and screenshots of payments made via UPI for order verification.

3. How We Use Your Information

We use your personal information for the following purposes:

• Sales & Lead Generation: To contact you regarding your orders, assessments, and to follow up on potential sales leads.
• Service Delivery: To process your orders, deliver treatment kits, and provide personalized Ayurvedic and dietary guidance.
• Customer Support: To respond to your queries, provide medical support via WhatsApp/Call, and improve our services.

4. Data Sharing & Third Parties

We do not sell or trade your personal information. Information is stored with our hosting and database providers so we can operate the service; access is restricted to authorized UrCare personnel and is not publicly available. We only share information if required by law or to protect our legal rights.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Your Consent

By using our website and submitting your details, you explicitly consent to the collection, storage, and use of your personal information as outlined in this Privacy Policy.